Sometimes it is hard to coordinate the communications with your customer. If you've ever had a scenario where your credit controller contacts a customer as the assigned sales rep is resolving the issue, you will know how annoying this can be and how much valuable time is wasted by having multiple members of your staff chasing the same issue.
CMS3000's Dispute Management controls can avoid this scenario altogether as transactions that are being queried can be excluded from credit management and chasing letters. And, as documents and notes can be attached to queries, the full documentation about a query is always accessible so your staff can immediately see what has already transpired.
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